Our refund policy ensures that customers are satisfied with the services provided on our website. We want to be transparent about the situations in which refunds can be offered.

If an expert has not yet been assigned to an order, a full refund will be issued. If the customer cancels an order after an expert has been confirmed, a refund ranging from 100% to 70% will be issued, depending on the circumstances. If an order is delivered late, an appropriate amount of refund will be discussed with the customer. If a customer is not satisfied with the completed work, a refund claim will be investigated by our quality assurance department.

If a customer accidentally places a duplicate order, they can request a full refund. If a customer receives two invoices for a single order, they can request a full refund for the extra charge.

Refunds are not available if the customer used the product for personal purposes or as a part of another order on our website, or if they received a lower grade than expected. Editing and proofreading orders must meet clear requirements and expectations provided by the customer, and refunds are not available if delivery failed due to quality issues or if the customer pressures the expert to produce new content. Refunds must be requested within six months of the original transaction date.

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By using our Services, you acknowledge and agree that any billing information you provide, including credit card details, will be processed solely by our partners-payment providers. We do not collect or store your billing information. As such, we will not be held responsible for any failure by the third-party payment providers to adequately protect your billing information.

Please note that the terms, conditions, and privacy policies of our partners-payment providers will also apply to the processing of payments. We may change our payment providers at any time, which may result in the transfer of your billing information to other service providers who will use secure socket layer technology (SSL) or other comparable security technology to encrypt your information.